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What to do if you get the "Network Error" pop-up

When there's a network disruption, you may see the following error. Follow the steps below to resolve the issue.

 
 
A "Network Error" message typically indicates a temporary interruption in your internet connection. The software is attempting to retrieve any potential missing components of the transcript.

Steps to resolve this issue:

1. Click "Retry":
  • This action prompts the software to try and retrieve any missing parts of the transcript.
  • When you click "Retry" you may see the following pop-up:
    • Wait 2 minutes (approx.)
    • If the missing parts of the transcript still haven't appeared (and/or if you're still seeing the "Re-processing" error above) confirm the internet is working (e.g. by checking a few different websites)
    • If you've followed the above steps (and the internet is working), you can continue to the next step: "Refresh" the browser by clicking this button (the button may look different if you're using a different browser).
2. After Refreshing the Browser, if the pop-up is still present, you can click "Cancel":
  • This action will allow you to proceed with output generation using the available portion of the transcript.

The above steps retrieve all available portions of the transcript.

Additional Tips:
  • Check Your Internet Connection: Ensure a stable internet connection to minimise the occurrence of network errors.
  • Contact Support: If the issue persists after following these steps, please reach out to our support team for further assistance.