Why does it say "the patient" or "they/them"?

Why this occurs?

• When the system is unsure about some details, it can choose to select ambiguous terms (in an attempt to avoid making a mistake)

How to fix this issue?

• It helps to clearly tell the system information such as the patient name. A convenient way to do this is to start the transcript with:
  • The clinician saying: "Patient is name, she/he is a here for reason for visit"
    
    • Some users prefer to say this before the patient is in the room
    • Some users prefer to type this into the transcript before clicking "Start": 
  • As a side note, in general, at the end of a consult, it's also helpful to summarise other key information:
    • "The diagnoses are... "
    • "The plan is... "

• A quick way to change the patient name or pronouns is with the Adjustor Tool
  • https://learn.i-scribe.com.au/how-to-use-adjustor-tool
• Sometimes issues of incorrect names can be due to an incorrect dictionary entry. It is useful to periodically review your dictionary:
  
  • https://learn.i-scribe.com.au/how-to-use-the-dictionary
• Sometimes "Fix Name" doesn't work perfectly. Here are some tips for that issue:
  
  • https://learn.i-scribe.com.au/fix-name-not-working