The history didn't save to Gentu / Genie
If a completed history didn't reach your EMR, check that Medical History Export is enabled, the export method is set, the appointment type is mapped, and you're still within the edit grace period.
A patient finished their questionnaire and the history is in i-consult, but it didn't land in Gentu or Genie. The most common reason is that saving to the EMR is turned off: the history only writes back to your EMR when the export setting is enabled. Work through the checks below.
The history showing in i-scribe and the history saving to your EMR are two different things. This page is about the save-to-EMR step. If the history isn't in i-scribe at all, start with The history isn't showing in i-scribe.
1. Is Medical History Export enabled?
This is the setting that turns saving to the EMR on or off. If it's Disabled, nothing writes back, even for completed episodes.
Go to Settings → Integrations.
Open your EMR card (Gentu or Genie) via Details →.
For Gentu, find Template Settings → Medical History Export.
Confirm it's set to an export method, not Disabled.
If Medical History Export is set to Disabled, the history will not be saved to your EMR. This is the single most common cause of a missing export.
2. Check the export method (Gentu)
For Gentu, Medical History Export offers two ways to save:
- PDF Attachment: attaches the medical history as a PDF to the patient record in Gentu.
- Correspondence: creates an outgoing correspondence in Gentu. When you choose this, you also pick a Letter Template.
In the Gentu integration settings, set Medical History Export to PDF Attachment or Correspondence.
If you choose Correspondence, select a Letter Template.
Click Save Settings.
3. Check the appointment-type mapping
The history saves for appointment types that are set up for i-consult. If a patient's appointment type isn't mapped, the episode (and its export) may not be created.
In the integration settings, find the Appointment Types section.
Confirm the patient's appointment type is included in the New Patient mapping.
For Genie, appointment types sync from Genie; for Gentu, set the types that indicate a new patient.
Save your settings.
The UI term is Gentu (you may know the company as Magentus, but in i-consult it's always Gentu).
4. Are you still within the grace period?
After a history is exported, there's a grace period that lets clinicians edit the history. Once that period passes, or the appointment is near, the notes lock.
If you were expecting to edit an exported history and can't, the grace period may have passed and the notes have locked.
Check the appointment date; exports lock as the appointment approaches.
If you need a locked note changed, contact Akuru support.
For the full setup of EMR export (methods, templates, and the grace period), see Send the history to your EMR.
Still not saving?
If export is enabled, the method and mapping are set, and you're within the grace period but the history still isn't in your EMR:
- Confirm the episode is Completed (see What the episode statuses mean).
- Contact Akuru support with the patient's name and appointment date so we can check the export record.
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